Our mission is to create, exceptional customer experiences, and to eliminate friction wherever possible. At various stages of the customer journey, it is often ‘friction’ or ‘obstruction’ that will create a negative experience, including pre-purchase, consumption, and post-purchase. Our total focus is positive customer experiences.

Aramark Connected promises a frictionless experience. We are continually investing in new technologies, to offer seamless interactions, to eliminate friction wherever possible. This investment, puts service at the core of everything we do, securing an exceptional experience for our clients and customers.

Aramark Connected consists of a range of capabilities, each of which have a core set of integrated solutions, with data collated into one cloud-based system, collected from a growing list of clients that join Aramark Connected. The combination of integration and insights driven from rich data analytics enables a unified and personalized customer experience.

We say ‘Connected’ because the mobile app in this paradigm, becomes the ‘Master Access Key’, for our customers to unlock a source of information, connecting all applications and solutions, to form one mobile wallet. Aramark Connected, transforms from being just a simple APP, to becoming one fully integrated information HUB.

• Consistent cloud data integration

• Faster and more efficient data synchronization between apps

• Reduced cost and complexity by standardization

• Management of new integration points

• Governance of integration across systems

• Simplified automation with self-service access for business users

1.- Real time information at your fingertips

2.- Purchase anywhere, anytime, without disruption

3.- Easy access to high-quality, food & beverages

4.- Fully automated App payment

5.- No lines, no waiting, instant checkout

6.- Walk in, walk out, retail innovation

Q:What are the architectural principles of Aramark Connected?

When describing Aramark Connected, we say ‘capabilities’ because within each capability there can be several solutions. International is a diverse set of markets with unique attributes and needs. As such our focus is on providing solutions that fit market needs but also ensure they all adhere to a set of Architectural Principles to form a connected experience.

In summary you can distill the Architectural principles to say that all technical solutions must satisfy the following three mandates:

1.- They must connect to the mobile platform,

2.- They must share the same payment gateway and

3.- They must expose their data for collection and extraction.

If solutions agree to all three, we will accept them into the Aramark Connected ecosystem.

In this way you can assured that any solution that is added to your environment will automatically connect with all other solutions, maintaining and enhancing the frictionless experience.

Aramark Connected aspires to apply technology enabled innovation that provides a frictionless experiences for our consumers, whenever and wherever they are. No matter the technology of today or tomorrow, we welcome the ever-changing landscape by building the future and prioritizing integrations into a singular platform.